Whatever convenience Social Air Members lose by flying semi-private rather than full private, we want them to gain in terms of everything surrounding the flight.
First, we want the whole concept to be simple and intuitive – $2 (and under) per mile, semi-private travel, fly with friends and save $. Easy.
Second, we want the website to be as simple and intuitive as it can possibly be. We want the tools we provide guide Members to solve all their own problems.
But no system is perfect, for Members who we can’t accommodate through documentation, self-help tools, and the community we will have support staff who’s mission is to ensure that Members can always get what they need. Indeed, SocialAir support is the Members’ Concierge. Whether their problem is with the website, their invoice, a complaint about an aircraft, or a request for a caterer, their request goes through the same portal–the SocialAir Concierge.
There will be several access points to the Concierge including:
- Structured request forms in the Members Portal
- Live chat links in the Portal
- Discussion forums, monitored by support staff
- Facebook page
- Telephone
- Skype
A Concierge will be on duty for a defined set of hours. In the beginning that may be regular working hours, and in later stages become 24/7/365.